Privacy policy

1. What Information We Collect About You When You Visit our Websites

You are free to explore the Websites without providing any Personal Information about yourself. When you visit the Websites or register for receiving information, to be contacted or sign up for a service, we request that you provide Personal Information about yourself, and we collect Navigational Information.

«Personal Information»

We collect personal information from you when you submit web forms or interact with our Website, for example subscribing to a blog, signing up to receive something from us, or requesting to be contacted.

“Personal Information” refers to any information that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn and Google, or information that we acquire from service providers.

Personal Information includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual.

Navigational information refers to information about your computer and your visits to the Websites such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.
Payment information includes information we collect and process from you when you subscribe to a Service, including credit card numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect other Sensitive Information from you.

Log Files

When you view content provided by us, our Hubspot platfor automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used to provide general statistics regarding use of the Websites. For these purposes, we do link this automatically-collected data to other Personal Information such as name, email address, address, and phone number.

2. How We Use Information We Collect

Compliance with Our Privacy Policy
We use the information we collect only in compliance with this Privacy Policy
We Never Sell Personal Information
We will never sell your Personal Information to any third party

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your Personal Information to:

improve your browsing experience by personalizing the Websites;
develop and improve our products and services;
send information or content to you which we think may be of interest to you by post, email, or other means and send you marketing communications relating to our business;
promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
provide other companies with statistical information about our users — but this information will not be used to identify any individual user and will only be shared on an aggregate and de-identified basis;
contact you about billing, account management, and other administrative matters;
send information to you regarding changes to our Customer Terms of Service, Privacy Policy (including the Cookie Policy), or other legal agreements;
investigate and help prevent security issues and abuse; or
meet legal requirements.

We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.

Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.

If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.

Use of Navigational Information

We use Navigational Information to operate and improve the Websites and to provide you with a better experience. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalized information. Navigational Information, such as IP address, is used to approximate your location. For example, we may use your approximate location to provide content that has been translated or send emails at certain times using your local time zone.

You may disable the collection and use of your location data through browser-, operating system- or device-level settings. Consent concerning location data may be withdrawn at any time by contacting us.

Customer Testimonials and Comments

We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.

Use of Payment Information

If you give us Payment information, we use it solely as authorized by you in accordance with this Privacy Policy in order for you to use the Subscription Services, including to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.

Security of your Personal Information

We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures.

Social Media Features

Our Websites include Social Media Widgets, such as the Share Button or interactive mini-programs that run on our sites. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Widgets are either hosted by a third party or hosted directly on our Websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

External Websites

Our Websites provide links to other websites of third parties. We do not control, and are not responsible for, the content or practices of these other websites. Our provision of such links does not constitute our endorsement of these other websites, their content, their owners, or their practices. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have.

Retention of Personal Information

How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.

We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).

When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request, as described in the «How to Access & Control Your Personal Data» below.

If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created

3. How we Share Information we Collect

Third Party Providers

We employ other third-party service providers to provide services on our behalf to visitors to our Websites and our customers and users, and may need to share your information with them to provide information, products or services to you. We might also share data with third parties but only if the data has been de-identified in a way so it cannot be used to identify you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis on your use of interactions on our Websites, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, developing and improving the product and services, and providing customer service or support. These service providers are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and data protection policies and standards.

In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of or information.

How to Access & Control Your Personal Data

Reviewing, Correcting and Removing Your Personal Information

You have the following data protection rights:

You can request access, correction, updates or deletion of your personal information.
You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here).

To Unsubscribe From Our Communications

You may unsubscribe from our marketing communications by clicking on the «unsubscribe» link located on the bottom of our e-mails or by contacting us at support@bember.com.

1. Introduction

Welcome to the Bember App, provided by Bember AS.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Bember App, and how we comply with the EU General Data Protection Regulation (GDPR).

Please note: If you are a demo user of the Bember App, please see section 8 below for specific information about the processing of personal data in this context.

2. Personal data collected

When you use the Bember App, certain personal data is required to offer you a full range of services.

This information includes (depending on the specific services provided by your employer/landlord):

Name, Email, and Phone Number: Provided by your employer or the landlord to create and manage your user account. This basic contact information facilitates communication and ensures a personalized experience within the Bember App.
Payment Information: For transactions related to supplementary services through [App Name], payment information is collected to process purchases efficiently. This may include credit card numbers, billing addresses, and other payment-related details.
Picture/Profile Information: To enhance user interaction and identification within the Bember App, we may collect your picture or other profile information. This helps in personalizing your app experience and may be used for identification in access control or other app functionalities.
Messages: If the Bember App includes messaging or communication features, we collect the content of messages sent and received through the app to facilitate these communications.
Interactions with building automated systems: Information on your use of access control systems, data on your preferences and usage of environmental controls within the building, and any adjustments made through the Bember App.

3. Data controller

Bember provides you with access to the Bember App and its functionalities as a service provider, subject to an agreement with either the landlord of your employer, or directly with your employer. This means that Bember acts as a data processor in providing you with the Bember App, and that your employer or landlord will act as a data controller and be primarily responsible for the processing of your personal data through the Bember App.

Bember will only process your personal data subject to the instructions of the data controller. If you have any questions regarding your rights or require further information, you should consult your employer.

For supplementary services facilitated through the Bember App, such as rental of parking space, EV charging and purchase of products, the relevant provider offering the specific service will normally act as the data controller for those transactions. Bember will provide further information required by privacy laws in connection with such transactions.

4. Purpose and legal basis for the processing

Bember only processes your personal data for the purposes of providing you with functionality through the Bember App, and to comply with our obligations under the agreement with your landlord or employer.

Your employer or landlord is, as the data controller, responsible for ensuring and documenting a legal basis for the processing of your personal data. Any inquiries regarding the legal basis for the relevant processing activities or retention periods should be directed to your employer.

5. Data Sharing and Disclosure

Bember will not share or disclose your personal data for its own purposes, other than as set out in the agreement with your employer or landlord. Your employer or landlord, acting as the data controller, may have access to certain personal data related to your use of the Bember App. This access is governed by their role in providing you with entry to the premises and facilitating your use of functionality in the Bember App.

In instances where supplementary services are purchased, necessary information will be shared with the respective service provider acting as the data controller to facilitate the transaction and service provision.

Bember may also disclose personal data with

Payment Service Providers: To facilitate transactions for supplementary services within the Bember App, such as parking space rentals or food purchases, we share necessary payment information with payment processors and banks, acting as independent data controllers. This ensures secure and efficient processing of your transactions.
Cloud Storage and IT Service Providers: To ensure the reliable operation of the Bember App, we utilize cloud storage solutions and IT service providers for data hosting, maintenance, and backup. This ensures your data is securely stored and accessible when needed.

6. Analytics

As part of our commitment to improving the Bember App and the services we offer, we analyze user interactions within the app in an aggregated and anonymized format. This analysis helps us understand usage patterns, enhance app functionality, and develop new features that meet our user’ needs more effectively. The data collected for analytics purposes is processed in a way that does not identify any individual user. Instead, it is aggregated with data from other users to form a broad overview of app usage and trends.

7. Security

Bember has implemented technical and organizational measures to protect your data from unauthorized disclosure, alteration, or destruction. We take comprehensive security measures to ensure the confidentiality, integrity, and availability of your data.

8. Privacy Notice for demo users

If you’re using the Bember App in a demo capacity, please be aware of the following key points regarding your personal data:

Data controller: For demo users, Bember AS acts as the data controller, responsible for your personal data. You can contact us by using the contact form at www.bember.com for any privacy-related inquiries.
Purpose of the processing: Your personal data is collected to provide you with access to the demo version of the Bember App, which includes showcasing the app’s functionalities and features. In addition, Bember may process your personal data for marketing purposes and to conduct surveys or collect feedback to improve our services. This may include sending you information about our products, offers, and news about the Bember App and invite you to participate in surveys or request your feedback to help us enhance our app and services.
Types of personal data collected: We may collect basic personal information such as name, email address, payment information, information about how you interact with the Bember App and other contact details to create your demo account and facilitate communication.
Legal basis for the processing: The processing of your personal data is based on the necessity for the performance of a contract to which you are party (the Bember End User License Agreement) cf. GDPR art. 6 nr. 1 c). Bember may be subject to legal requirements requiring us to process your personal data, in which case our legal basis is GDPR art. 6 no. 1 c) (necessity for complying with a legal obligation). For marketing purposes and surveys, Bember’s legal basis is our legitimate interest in promoting our products and services, as well as improving them based on user feedback (GDPR art. 6 no. 1 f)).
Data Retention: Personal data collected for demo purposes will be retained for a limited period, consistent with the purpose of the demo or until you terminate the agreement, after which it will be deleted.
Your Rights: Under the GDPR, you have the right to access, rectify, erase, restrict processing of your data, object to processing, and, where applicable, data portability. The rights do not apply under all circumstances. To exercise these rights, please contact us.
Data Sharing: We do not share your personal data with third parties except as necessary to provide the demo service or as required by law.
Complaints: If you have concerns about our data processing practices, you have the right to lodge a complaint with a supervisory authority in your country.

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